Comments & Complaints

General Comments

We welcome all comments on the service provided by the Practice.

You may submit any comments via our online Patient Feedback form.  Alternatively you may write to us.  Our details can be found on our Contact Us page.

Complaints Procedure

If you have any complaint or concern about the service you have received you will need to write in or email the Practice Manager.  We operate an in-house complaints procedure to deal with your complaints.  This procedure does not deal with matters of legal liability or compensation.  In some cases you will be referred to the appropriate authority.

Your complaint should be addressed to the Practice Manager, at the Red House Surgery.

Your complaint will be acknowledged within two working days of receipt and will be investigated thoroughly. Yow will receive a response to your complaint within 10 working days, although in some exceptional cases more time may be required.

Please note that the Practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide medical information without the appropriate authority if you are not the patient in question.

A copy of our official complaint form is available from reception.

If you remain dissatisfied with the response to your complaint, you have the right to ask NHS England to review your case. You should do this within 12 months of the outcome of your complaint. They can be contacted as follows:

NHS England