Friends and Family Test Results

September 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 101
Likely 9
Neither likely nor unlikely 3
Unlikely 3
Extremely unlikely 8
Don’t know 1
Total responses 125

Breakdown of responses by collection method:

Handwritten 0
SMS text message 111
Online 14
Total Responses 125

August 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 79
Likely 6
Neither likely nor unlikely 3
Unlikely 3
Extremely unlikely 5
Don’t know 0
Total responses 96

Breakdown of responses by collection method:

Handwritten 1
SMS text message 82
Online 13
Total Responses 96

July 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 96
Likely 11
Neither likely nor unlikely 4
Unlikely 3
Extremely unlikely 8
Don’t know 1
Total responses 123

Breakdown of responses by collection method:

Handwritten 0
SMS text message 110
Online 13
Total Responses 123

June 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 114
Likely 3
Neither likely nor unlikely 3
Unlikely 6
Extremely unlikely 5
Don’t know 0
Total responses 131

Breakdown of responses by collection method:

Handwritten 1
SMS text message 119
Online 11
Total Responses 131

May 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 89
Likely 6
Neither likely nor unlikely 4
Unlikely 3
Extremely unlikely 7
Don’t know 1
Total responses 110

Breakdown of responses by collection method:

Handwritten 5
SMS text message 95
Online 10
Total Responses 110

April 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 78
Likely 7
Neither likely nor unlikely 4
Unlikely 4
Extremely unlikely 7
Don’t know 0
Total responses 100

Breakdown of responses by collection method:

Handwritten 3
SMS text message 88
Online 9
Total Responses 100

March 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 102
Likely 7
Neither likely nor unlikely 4
Unlikely 6
Extremely unlikely 9
Don’t know 0
Total responses 128

Breakdown of responses by collection method:

Handwritten 6
SMS text message 113
Online 9
Total Responses 128

February 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 109
Likely 10
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 4
Don’t know 0
Total responses 127

Breakdown of responses by collection method:

Handwritten 1
SMS text message 119
Online 7
Total Responses 127

January 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 107
Likely 7
Neither likely nor unlikely 6
Unlikely 1
Extremely unlikely 4
Don’t know 1
Total responses 126

Breakdown of responses by collection method:

Handwritten 5
SMS text message 114
Online 7
Total Responses 126

December 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 101
Likely 8
Neither likely nor unlikely 2
Unlikely 4
Extremely unlikely 2
Don’t know 0
Total responses 117

Breakdown of responses by collection method:

Handwritten 5
SMS text message 105
Online 7
Total Responses 117

November 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 92
Likely 10
Neither likely nor unlikely 2
Unlikely 1
Extremely unlikely 9
Don’t know 0
Total responses 114

Breakdown of responses by collection method:

Handwritten 6
SMS text message 102
Online 6
Total Responses 114

October 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 89
Likely 7
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 7
Don’t know 0
Total responses 107

Breakdown of responses by collection method:

Handwritten 4
SMS text message 97
Online 6
Total Responses 107

September 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 98
Likely 14
Neither likely nor unlikely 5
Unlikely 6
Extremely unlikely 0
Don’t know 0
Total responses 123

Breakdown of responses by collection method:

Handwritten 8
SMS text message 110
Online 5
Total Responses 123

August 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 93
Likely 4
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 7
Don’t know 0
Total responses 108

Breakdown of responses by collection method:

Handwritten 5
SMS text message 98
Online 5
Total Responses 108

July 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 96
Likely 5
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 4
Don’t know 0
Total responses 109

Breakdown of responses by collection method:

Handwritten 15
SMS text message 89
Online 5
Total Responses 109

June 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 78
Likely 9
Neither likely nor unlikely 3
Unlikely 2
Extremely unlikely 5
Don’t know 0
Total responses 97

Breakdown of responses by collection method:

Handwritten 0
SMS text message 92
Online 5
Total Responses 97

May 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 117
Likely 18
Neither likely nor unlikely 4
Unlikely 3
Extremely unlikely 5
Don’t know 0
Total responses 147

Breakdown of responses by collection method:

Handwritten 36
SMS text message 107
Online 4
Total Responses 147

April 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 109
Likely 15
Neither likely nor unlikely 2
Unlikely 8
Extremely unlikely 5
Don’t know 0
Total responses 139

Breakdown of responses by collection method:

Handwritten 14
SMS text message 124
Online 1
Total Responses 139

March 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 124
Likely 15
Neither likely nor unlikely 3
Unlikely 3
Extremely unlikely 4
Don’t know 1
Total responses 150

Breakdown of responses by collection method:

Handwritten 11
SMS text message 139
Online 0
Total Responses 150

February 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 124
Likely 15
Neither likely nor unlikely 5
Unlikely 2
Extremely unlikely 4
Don’t know 1
Total responses 151

Breakdown of responses by collection method:

Handwritten 11
SMS text message 140
Online 0
Total Responses 151

January 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 132
Likely 18
Neither likely nor unlikely 3
Unlikely 2
Extremely unlikely 5
Don’t know 0
Total responses 160

Breakdown of responses by collection method:

Handwritten 9
SMS text message 151
Online 0
Total Responses 160

December 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 129
Likely 16
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 2
Don’t know 1
Total responses 152

Breakdown of responses by collection method:

Handwritten 44
SMS text message 108
Online 0
Total Responses 152

November 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 107
Likely 14
Neither likely nor unlikely 1
Unlikely 1
Extremely unlikely 5
Don’t know 0
Total responses 128

Breakdown of responses by collection method:

Handwritten 3
SMS text message 125
Online 0
Total Responses 128

October 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 103
Likely 9
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 3
Don’t know 1
Total responses 120

Breakdown of responses by collection method:

Handwritten 8
SMS text message 111
Online 1
Total Responses 120

September 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 104
Likely 13
Neither likely nor unlikely 1
Unlikely 3
Extremely unlikely 7
Don’t know 0
Total responses 128

Breakdown of responses by collection method:

Handwritten 5
SMS text message 123
Online 0
Total Responses 128

August 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 100
Likely 11
Neither likely nor unlikely 1
Unlikely 2
Extremely unlikely 3
Don’t know 0
Total responses 117

Breakdown of responses by collection method:

Handwritten 2
SMS text message 114
Online 1
Total Responses 117

July 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 116
Likely 19
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 5
Don’t know 0
Total responses 144

Breakdown of responses by collection method:

Handwritten 13
SMS text message 131
Online 0
Total Responses 144

June 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 102
Likely 10
Neither likely nor unlikely 2
Unlikely 0
Extremely unlikely 4
Don’t know 1
Total responses 119

Breakdown of responses by collection method:

Handwritten 7
SMS text message 112
Online 0
Total Responses 119

May 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 119
Likely 16
Neither likely nor unlikely 1
Unlikely 2
Extremely unlikely 1
Don’t know 0
Total responses 139

Breakdown of responses by collection method:

Handwritten 10
SMS text message 128
Online 1
Total Responses 139

April 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 143
Likely 9
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 3
Don’t know 1
Total responses 160

Breakdown of responses by collection method:

Handwritten 13
SMS text message 147
Online 0
Total Responses 160

March 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 145
Likely 23
Neither likely nor unlikely 3
Unlikely 0
Extremely unlikely 8
Don’t know 0
Total responses 179

Breakdown of responses by collection method:

Handwritten 23
SMS text message 156
Online 0
Total Responses 179

February 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 171
Likely 20
Neither likely nor unlikely 4
Unlikely 1
Extremely unlikely 4
Don’t know 1
Total responses 201

Breakdown of responses by collection method:

Handwritten 23
SMS text message 176
Online 2
Total Responses 201

January 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely  169
Likely  29
Neither likely nor unlikely  6
Unlikely  3
Extremely unlikely  1
Don’t know  2
Total responses  210

Breakdown of responses by collection method:

Handwritten  24
SMS text message  179
Online  7
Total Responses  210