Friends and Family Test Results

February 2020

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 450
Likely 68
Neither likely nor unlikely 7
Unlikely 9
Extremely unlikely 23
Don’t know 2
Total responses 559

Breakdown of responses by collection method:

Handwritten 0
SMS text message 559
Online 0
Total Responses 559

January 2020

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 563
Likely 67
Neither likely nor unlikely 11
Unlikely 9
Extremely unlikely 25
Don’t know 3
Total responses 678

Breakdown of responses by collection method:

Handwritten 0
SMS text message 677
Online 1
Total Responses 678

December 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 446
Likely 73
Neither likely nor unlikely 6
Unlikely 9
Extremely unlikely 13
Don’t know 4
Total responses 551

Breakdown of responses by collection method:

Handwritten 1
SMS text message 550
Online 0
Total Responses 551

November 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 600
Likely 112
Neither likely nor unlikely 10
Unlikely 11
Extremely unlikely 30
Don’t know 1
Total responses 764

Breakdown of responses by collection method:

Handwritten 0
SMS text message 764
Online 0
Total Responses 764

October 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 513
Likely 72
Neither likely nor unlikely 12
Unlikely 16
Extremely unlikely 27
Don’t know 6
Total responses 646

Breakdown of responses by collection method:

Handwritten 0
SMS text message 646
Online 0
Total Responses 646

September 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 536
Likely 74
Neither likely nor unlikely 5
Unlikely 7
Extremely unlikely 22
Don’t know 3
Total responses 647

Breakdown of responses by collection method:

Handwritten 2
SMS text message 644
Online 1
Total Responses 647

August 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 381
Likely 68
Neither likely nor unlikely 8
Unlikely 5
Extremely unlikely 14
Don’t know 2
Total responses 478

Breakdown of responses by collection method:

Handwritten 0
SMS text message 478
Online 0
Total Responses 478

July 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 501
Likely 57
Neither likely nor unlikely 9
Unlikely 10
Extremely unlikely 13
Don’t know 5
Total responses 595

Breakdown of responses by collection method:

Handwritten 1
SMS text message 594
Online 0
Total Responses 595

June 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 439
Likely 70
Neither likely nor unlikely 16
Unlikely 10
Extremely unlikely 21
Don’t know 5
Total responses 561

Breakdown of responses by collection method:

Handwritten 0
SMS text message 560
Online 1
Total Responses 561

May 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 468
Likely 71
Neither likely nor unlikely 16
Unlikely 17
Extremely unlikely 19
Don’t know 2
Total responses 593

Breakdown of responses by collection method:

Handwritten 1
SMS text message 589
Online 3
Total Responses 593

March 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 542
Likely 85
Neither likely nor unlikely 22
Unlikely 12
Extremely unlikely 28
Don’t know 4
Total responses 693

Breakdown of responses by collection method:

Handwritten 0
SMS text message 690
Online 3
Total Responses 693

February 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 476
Likely 61
Neither likely nor unlikely 7
Unlikely 8
Extremely unlikely 11
Don’t know 0
Total responses 563

Breakdown of responses by collection method:

Handwritten 0
SMS text message 562
Online 0
Total Responses 563

January 2019

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 7
Likely 0
Neither likely nor unlikely 1
Unlikely 0
Extremely unlikely 0
Don’t know 0
Total responses 8

Breakdown of responses by collection method:

Handwritten 1
SMS text message 7
Online 0
Total Responses 8

December 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 11
Likely 0
Neither likely nor unlikely 3
Unlikely 2
Extremely unlikely 2
Don’t know 0
Total responses 11

Breakdown of responses by collection method:

Handwritten 1
SMS text message 9
Online 1
Total Responses 11

November 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 15
Likely 0
Neither likely nor unlikely 3
Unlikely 2
Extremely unlikely 2
Don’t know 0
Total responses 22

Breakdown of responses by collection method:

Handwritten 1
SMS text message 0
Online 21
Total Responses 22

October 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 86
Likely 6
Neither likely nor unlikely 7
Unlikely 4
Extremely unlikely 3
Don’t know 0
Total responses 106

Breakdown of responses by collection method:

Handwritten 0
SMS text message 86
Online 20
Total Responses 106

September 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 411
Likely 67
Neither likely nor unlikely 12
Unlikely 7
Extremely unlikely 14
Don’t know 3
Total responses 514

Breakdown of responses by collection method:

Handwritten 1
SMS text message 493
Online 20
Total Responses 514

August 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 382
Likely 49
Neither likely nor unlikely 15
Unlikely 7
Extremely unlikely 23
Don’t know 1
Total responses 477

Breakdown of responses by collection method:

Handwritten 1
SMS text message 456
Online 20
Total Responses 477

July 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 469
Likely 65
Neither likely nor unlikely 12
Unlikely 7
Extremely unlikely 17
Don’t know 1
Total responses 571

Breakdown of responses by collection method:

Handwritten 0
SMS text message 551
Online 20
Total Responses 571

June 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 522
Likely 79
Neither likely nor unlikely 11
Unlikely 16
Extremely unlikely 13
Don’t know 3
Total responses 674

Breakdown of responses by collection method:

Handwritten 0
SMS text message 654
Online 20
Total Responses 674

May 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 469
Likely 77
Neither likely nor unlikely 16
Unlikely 12
Extremely unlikely 17
Don’t know 3
Total responses 594

Breakdown of responses by collection method:

Handwritten 1
SMS text message 573
Online 20
Total Responses 594

April 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 508
Likely 84
Neither likely nor unlikely 15
Unlikely 6
Extremely unlikely 22
Don’t know 4
Total responses 638

Breakdown of responses by collection method:

Handwritten 0
SMS text message 621
Online 17
Total Responses 638

March 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 408
Likely 59
Neither likely nor unlikely 13
Unlikely 6
Extremely unlikely 27
Don’t know 4
Total responses 517

Breakdown of responses by collection method:

Handwritten 0
SMS text message 500
Online 17
Total Responses 517

February 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 465
Likely 67
Neither likely nor unlikely 13
Unlikely 13
Extremely unlikely 22
Don’t know 2
Total responses 582

Breakdown of responses by collection method:

Handwritten 0
SMS text message 566
Online 16
Total Responses 582

January 2018

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 566
Likely 79
Neither likely nor unlikely 18
Unlikely 6
Extremely unlikely 24
Don’t know 4
Total responses 697

Breakdown of responses by collection method:

Handwritten 0
SMS text message 566
Online 16
Total Responses 697

December 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 72
Likely 7
Neither likely nor unlikely 5
Unlikely 2
Extremely unlikely 3
Don’t know 0
Total responses 89

Breakdown of responses by collection method:

Handwritten 1
SMS text message 73
Online 15
Total Responses 89

November 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 99
Likely 6
Neither likely nor unlikely 5
Unlikely 6
Extremely unlikely 4
Don’t know 0
Total responses 120

Breakdown of responses by collection method:

Handwritten 2
SMS text message 103
Online 15
Total Responses 120

October 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 97
Likely 11
Neither likely nor unlikely 4
Unlikely 5
Extremely unlikely 4
Don’t know 0
Total responses 121

Breakdown of responses by collection method:

Handwritten 0
SMS text message 107
Online 14
Total Responses 121

September 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 101
Likely 9
Neither likely nor unlikely 3
Unlikely 3
Extremely unlikely 8
Don’t know 1
Total responses 125

Breakdown of responses by collection method:

Handwritten 0
SMS text message 111
Online 14
Total Responses 125

August 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 79
Likely 6
Neither likely nor unlikely 3
Unlikely 3
Extremely unlikely 5
Don’t know 0
Total responses 96

Breakdown of responses by collection method:

Handwritten 1
SMS text message 82
Online 13
Total Responses 96

July 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 96
Likely 11
Neither likely nor unlikely 4
Unlikely 3
Extremely unlikely 8
Don’t know 1
Total responses 123

Breakdown of responses by collection method:

Handwritten 0
SMS text message 110
Online 13
Total Responses 123

June 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 114
Likely 3
Neither likely nor unlikely 3
Unlikely 6
Extremely unlikely 5
Don’t know 0
Total responses 131

Breakdown of responses by collection method:

Handwritten 1
SMS text message 119
Online 11
Total Responses 131

May 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 89
Likely 6
Neither likely nor unlikely 4
Unlikely 3
Extremely unlikely 7
Don’t know 1
Total responses 110

Breakdown of responses by collection method:

Handwritten 5
SMS text message 95
Online 10
Total Responses 110

April 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 78
Likely 7
Neither likely nor unlikely 4
Unlikely 4
Extremely unlikely 7
Don’t know 0
Total responses 100

Breakdown of responses by collection method:

Handwritten 3
SMS text message 88
Online 9
Total Responses 100

March 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 102
Likely 7
Neither likely nor unlikely 4
Unlikely 6
Extremely unlikely 9
Don’t know 0
Total responses 128

Breakdown of responses by collection method:

Handwritten 6
SMS text message 113
Online 9
Total Responses 128

February 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 109
Likely 10
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 4
Don’t know 0
Total responses 127

Breakdown of responses by collection method:

Handwritten 1
SMS text message 119
Online 7
Total Responses 127

January 2017

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 107
Likely 7
Neither likely nor unlikely 6
Unlikely 1
Extremely unlikely 4
Don’t know 1
Total responses 126

Breakdown of responses by collection method:

Handwritten 5
SMS text message 114
Online 7
Total Responses 126

December 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 101
Likely 8
Neither likely nor unlikely 2
Unlikely 4
Extremely unlikely 2
Don’t know 0
Total responses 117

Breakdown of responses by collection method:

Handwritten 5
SMS text message 105
Online 7
Total Responses 117

November 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 92
Likely 10
Neither likely nor unlikely 2
Unlikely 1
Extremely unlikely 9
Don’t know 0
Total responses 114

Breakdown of responses by collection method:

Handwritten 6
SMS text message 102
Online 6
Total Responses 114

October 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 89
Likely 7
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 7
Don’t know 0
Total responses 107

Breakdown of responses by collection method:

Handwritten 4
SMS text message 97
Online 6
Total Responses 107

September 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 98
Likely 14
Neither likely nor unlikely 5
Unlikely 6
Extremely unlikely 0
Don’t know 0
Total responses 123

Breakdown of responses by collection method:

Handwritten 8
SMS text message 110
Online 5
Total Responses 123

August 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 93
Likely 4
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 7
Don’t know 0
Total responses 108

Breakdown of responses by collection method:

Handwritten 5
SMS text message 98
Online 5
Total Responses 108

July 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 96
Likely 5
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 4
Don’t know 0
Total responses 109

Breakdown of responses by collection method:

Handwritten 15
SMS text message 89
Online 5
Total Responses 109

June 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 78
Likely 9
Neither likely nor unlikely 3
Unlikely 2
Extremely unlikely 5
Don’t know 0
Total responses 97

Breakdown of responses by collection method:

Handwritten 0
SMS text message 92
Online 5
Total Responses 97

May 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 117
Likely 18
Neither likely nor unlikely 4
Unlikely 3
Extremely unlikely 5
Don’t know 0
Total responses 147

Breakdown of responses by collection method:

Handwritten 36
SMS text message 107
Online 4
Total Responses 147

April 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 109
Likely 15
Neither likely nor unlikely 2
Unlikely 8
Extremely unlikely 5
Don’t know 0
Total responses 139

Breakdown of responses by collection method:

Handwritten 14
SMS text message 124
Online 1
Total Responses 139

March 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 124
Likely 15
Neither likely nor unlikely 3
Unlikely 3
Extremely unlikely 4
Don’t know 1
Total responses 150

Breakdown of responses by collection method:

Handwritten 11
SMS text message 139
Online 0
Total Responses 150

February 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 124
Likely 15
Neither likely nor unlikely 5
Unlikely 2
Extremely unlikely 4
Don’t know 1
Total responses 151

Breakdown of responses by collection method:

Handwritten 11
SMS text message 140
Online 0
Total Responses 151

January 2016

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 132
Likely 18
Neither likely nor unlikely 3
Unlikely 2
Extremely unlikely 5
Don’t know 0
Total responses 160

Breakdown of responses by collection method:

Handwritten 9
SMS text message 151
Online 0
Total Responses 160

December 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 129
Likely 16
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 2
Don’t know 1
Total responses 152

Breakdown of responses by collection method:

Handwritten 44
SMS text message 108
Online 0
Total Responses 152

November 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 107
Likely 14
Neither likely nor unlikely 1
Unlikely 1
Extremely unlikely 5
Don’t know 0
Total responses 128

Breakdown of responses by collection method:

Handwritten 3
SMS text message 125
Online 0
Total Responses 128

October 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 103
Likely 9
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 3
Don’t know 1
Total responses 120

Breakdown of responses by collection method:

Handwritten 8
SMS text message 111
Online 1
Total Responses 120

September 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 104
Likely 13
Neither likely nor unlikely 1
Unlikely 3
Extremely unlikely 7
Don’t know 0
Total responses 128

Breakdown of responses by collection method:

Handwritten 5
SMS text message 123
Online 0
Total Responses 128

August 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 100
Likely 11
Neither likely nor unlikely 1
Unlikely 2
Extremely unlikely 3
Don’t know 0
Total responses 117

Breakdown of responses by collection method:

Handwritten 2
SMS text message 114
Online 1
Total Responses 117

July 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 116
Likely 19
Neither likely nor unlikely 3
Unlikely 1
Extremely unlikely 5
Don’t know 0
Total responses 144

Breakdown of responses by collection method:

Handwritten 13
SMS text message 131
Online 0
Total Responses 144

June 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 102
Likely 10
Neither likely nor unlikely 2
Unlikely 0
Extremely unlikely 4
Don’t know 1
Total responses 119

Breakdown of responses by collection method:

Handwritten 7
SMS text message 112
Online 0
Total Responses 119

May 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 119
Likely 16
Neither likely nor unlikely 1
Unlikely 2
Extremely unlikely 1
Don’t know 0
Total responses 139

Breakdown of responses by collection method:

Handwritten 10
SMS text message 128
Online 1
Total Responses 139

April 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 143
Likely 9
Neither likely nor unlikely 2
Unlikely 2
Extremely unlikely 3
Don’t know 1
Total responses 160

Breakdown of responses by collection method:

Handwritten 13
SMS text message 147
Online 0
Total Responses 160

March 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 145
Likely 23
Neither likely nor unlikely 3
Unlikely 0
Extremely unlikely 8
Don’t know 0
Total responses 179

Breakdown of responses by collection method:

Handwritten 23
SMS text message 156
Online 0
Total Responses 179

February 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely 171
Likely 20
Neither likely nor unlikely 4
Unlikely 1
Extremely unlikely 4
Don’t know 1
Total responses 201

Breakdown of responses by collection method:

Handwritten 23
SMS text message 176
Online 2
Total Responses 201

January 2015

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely likely  169
Likely  29
Neither likely nor unlikely  6
Unlikely  3
Extremely unlikely  1
Don’t know  2
Total responses  210

Breakdown of responses by collection method:

Handwritten  24
SMS text message  179
Online  7
Total Responses  210