Our Patient Charter

Patient’s Rights:

  • To be treated with courtesy and respect by all Practice personnel.
  • To have appropriate drugs and medicine prescribed.
  • To be referred to a consultant acceptable to you when you and your GP think it necessary, and to be referred for a second opinion if you and your GP think it advisable.
  • To know that all your records will be kept confidential.
  • To have access to your health records, subject to any limitations of the law.
  • To choose whether to take part in medical student training.
  • To receive a full and prompt reply to any complaints you make about the care you receive at the Practice.

 

Patient’s Responsibilities:

  • To treat Practice staff, clinicians and fellow patients with courtesy and respect.
  • To attend appointments on time, and to let us know in advance if you are going to be unavoidably delayed.
  • To inform the Practice as soon as possible if you unable to attend an appointment.  We will then be able to offer the appointment to another patient.
  • To request an urgent appointment only if you need to be seen for an urgent medical problem.
  • To make separate appointments for each patient that needs to be seen.  This allows the clinician enough time to treat each individual person.
  • To request a home visit only if you are genuinely unable to visit the surgery.  Please bear in mind the surgery is better equipped to deal with medical problems.