- To be treated with courtesy and respect by all Practice personnel.
- To have appropriate drugs and medicine prescribed.
- To be referred to a consultant acceptable to you when you and your GP think it necessary, and to be referred for a second opinion if you and your GP think it advisable.
- To know that all your records will be kept confidential.
- To have access to your health records, subject to any limitations of the law.
- To choose whether to take part in medical student training.
- To receive a full and prompt reply to any complaints you make about the care you receive at the Practice.
- To treat Practice staff, clinicians and fellow patients with courtesy and respect.
- To attend appointments on time, and to let us know in advance if you are going to be unavoidably delayed.
- To inform the Practice as soon as possible if you unable to attend an appointment. We will then be able to offer the appointment to another patient.
- To request an urgent appointment only if you need to be seen for an urgent medical problem.
- To make separate appointments for each patient that needs to be seen. This allows the clinician enough time to treat each individual person.
- To request a home visit only if you are genuinely unable to visit the surgery. Please bear in mind the surgery is better equipped to deal with medical problems.