Accessibility & Privacy

Surgery Accessibility

Park Street and Gateways Surgeries are both fully accessible to wheelchairs and there is ample parking available outside.

The Red House Surgery has two dedicated parking bays for disabled patients; the rest of the parking bays are for staff only.  There is parking available opposite the surgery and in the large car park at the rear of the shops.

The Red House Surgery building is accessible to wheelchairs.  However some of the consultation rooms are upstairs.  If you have difficulty or are unable to climb stairs, please make this known to reception when you arrive at the surgery.  If necessary, we will arrange for a downstairs room to be available for your consultation.

Assistance dogs (guide dogs and hearing dogs) are welcome in all of our surgery buildings.  For hygiene reasons, no other animals should be brought inside.  There are dog hooks outside all our surgeries for you to use.

There is now a hearing loop at reception in the Red House Surgery.  To use this, patients with hearing aids should switch them to the T position.  The hearing loop is also portable, so can be taken into any of the consulting rooms if needed.  If you feel this would be of benefit to you, please inform reception.


Chaperone Facility

You are welcome to bring a chaperone to accompany you to your appointment.  If you would like a chaperone but have no one to accompany you, we can arrange for a member of staff to act as a chaperone for you.  Please ask at reception upon your arrival.


Privacy at the Surgery

All consultations with health professionals at the surgery take place in private consultation rooms.  During your consultation you will not be disturbed by other members of staff except in exceptional circumstances.

As we are a training practice, on occasions our GPs may be accompanied by a GP Registrar.  GP Registrars are fully-qualified doctors who are training to become General Practitioners.  As part of this training they spend some time shadowing a GP during their consultations.

You will be informed beforehand if the GP you are seeing is being accompanied by a Registrar, and you will be asked whether or not you would be happy for them to be present.  If you do not want the Registrar present, they will leave for the duration of your consultation.

When visiting the surgery you may also need to discuss some confidential matters with our receptionists or administration staff.  If you wish, you may request to have this discussion in private rather than at the reception desk.  Please let the reception staff know, and a suitable area will be found.


Who do I see

For information on how best to be seen at the Surgery, select the service or condition you require: