Contact Us

Address, Telephone and Fax

The Red House Group is based at the Red House Surgery in Radlett. In addition, we have two branch surgeries: Park Street Surgery in Park Street and Gateways Surgery in Shenley.  Contact details for all three surgeries can be found via the appropriate links.

Contacting us by email

If you prefer to email us, we now have a dedicated email address for the Red House Group. This address is

Please do not send repeat prescription requests to this address as we are unable to process these. Instead we offer a number of dedicated ways to request repeat prescriptions, both online and offline. See How to Request a Repeat Prescription for details.

Please also note that we cannot disclose medical information via email for confidentiality reasons. Instead, you may wish to use our secure online services (such as our Ask the Practice a Question facility) for this purpose.

Finally, please do not use the email address for urgent communications, as it is not monitored continuously. Instead, if you need to contact us urgently you should do so by telephone.

Using our secure Online Services

We have a number of dedicated services to enable patients to contact us securely online in order to book appointments, order repeat prescriptionsupdate their personal details or ask the practice a question.

For more information on these services, please see our Online Services page or click the link in the main menu.

Online Patient Feedback Form

You can also submit your feedback to us using our online Patient Feedback form. This form should only be used to provide your feedback on the website, your experiences as a patient or the services we provide. Please do not use it to ask questions or request prescriptions as we are unable to respond or deal with these requests.

NHS Choices

Finally, you can provide your comments and feedback on our services by adding a review to our surgery pages on the NHS Choices website.  These pages can be found at the following links:

We welcome all comments, good or bad, so do please take a few moments to leave a review if you can.