Online Access To Your Medical Records

If you wish to, you can request access to view your medical records online through the Patient Access online service.  As a minimum, this will include access to view all the clinically-coded information in your record, such as problems, consultations, medication, test results, immunisations and allergies.

Being able to view your record online might help you to manage your medical conditions.  You may also find it useful to be able to access information in your record that you may need, such as your medication or immunisation history.

 

How to apply for online access to your medical records

In order to view your medical records online, you will need a Patient Access account.  You can register for a Patient Access account in one of two ways:

You can register for a Patient Access account online by following the instructions given on our Patient Access page.  For security reasons you will not have access to view your medical records straight away.  Instead, you will need to visit your registered surgery and request that this service is activated.  We are required to verify your identity to do this, so please bring some photo identification with you.

Alternatively, you can set up a Patient Access account by visiting your registered surgery and asking for a Patient Access registration letter.  Again, we are required to verify your identity to do this, so please bring some photo identification with you.  If you wish to have online access to your medical records you should request this at the same time so that it can be activated for you.

If you already have a Patient Access account but do not currently have online access to your medical records, you should contact or visit your registered surgery to request this.  We will then arrange for this service to be activated for you.

Once you have a full Patient Access account with medical record access, you can view your medical record by logging into your account and clicking on View your medical record.

 

Keeping your online health records safe and secure

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Please note that the practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

For more information about keeping your healthcare records safe and secure, please see the following leaflet produced by the NHS in conjunction with the British Computer Society:

 

Things to consider before applying for online access

Before you apply for online access to your medical record, there are some other things to consider:

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you.  This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers.  It’s your choice, but also your responsibility to keep the information safe and secure.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood.  If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.